Delete your Yumzo account

Google Play requires a public way to request account and data deletion. This page is that path for the Yumzo customer app (com.yumzo.customer).

How to request deletion

Email [email protected] from the phone number or email linked to your Yumzo account, or use the subject line Yumzo account deletion request and include your registered mobile number.
We verify ownership of the account (for example by confirming an OTP or matching order history details).
After verification, we process deletion within 30 days (sooner when possible). You will receive a confirmation when the request is completed or if we need more information.

Prefer in-app help? Open Yumzo → Profile / support and ask for account deletion — we treat that the same as an email request.

When your account is deleted, we remove or irreversibly anonymise personal data such as:

Some records are kept only as long as needed for law, tax, fraud prevention, or dispute resolution, then deleted or anonymised:

Orders, payments, and refunds — typically retained up to 7 years for accounting and consumer-protection requirements (personal identifiers may be removed or replaced with an anonymised reference where legally allowed).
Fraud / abuse logs — limited technical identifiers may be kept up to 12 months.
Backups — deleted data may remain in encrypted backups until those backups rotate (usually within 90 days).

You will no longer be able to sign in with that account.
Active carts and open sessions are invalidated.
Open orders already placed with restaurants or delivery partners may still be fulfilled; contact support if you need help with an in-progress order before deletion.